Privacy Policy

This policy explains what Teely collects, how we use it, and the choices you have. It covers the Teely mobile apps, the Clubhouse Portal used by golf course staff, our websites including teelygolf.com, our physical QR products, and related services (the "Services"). The Services are offered in the United States and are intended for users 18 and older.

The short version, which the rest of this policy makes precise: we collect what we need to run a golf reputation and course-experience service; location is opt-in and limited to arrival and departure events at participating courses; ratings about you are shown only as delayed aggregates; course staff can see that you arrived at their course, not your private data; and we do not sell your personal information and we do not show third-party advertising.

1. Information we collect

You provide: account details (name, email, handle, avatar), profile preferences (for example walking or riding, music, games), payment information (processed by Stripe; we do not store card numbers), photos you upload (avatar, bag photos for optional bag matching, scorecard imports), ratings, tags, and comments you submit about playing partners, messages in round, open-round, and league threads, event and league registrations, and support communications.

Collected automatically: device and app information (device model, OS, app version, language), push notification tokens, usage data (screens viewed, features used, scan events including the approximate city-level location derived from IP for web scans), log and diagnostic data (crash reports via Sentry, product analytics via PostHog), and booking and round activity within the Services.

Location: if you enable arrival detection, the app monitors geofences around participating courses and reports only entry and exit events (course, timestamp). Raw or continuous location is not transmitted or stored by Teely. If you never enable the feature, we collect no geofence data. Manual check-ins record the course and time you chose to check in.

From other people: other members may submit ratings and tags about you, add you to a round, or create a minimal profile for you (display name and Teely number only) if you are not yet a user. Courses may provide member rosters for white-label programs and tee sheet information that includes names of booked players.

From tag and label scans: when someone scans your bag tag or club label, we record the scan (tag, time, whether the scanner was logged in, approximate city from IP) and, for found-item reports, the message and optional coarse location a finder chooses to share.

2. How we use information

To operate the Services: accounts, profiles, rounds, matching, events, leagues, bookings, and physical product fulfillment. To compute reputation: aggregate ratings, badges, and compatibility, using the delayed publication process described below. To run arrival features you enable: notifying you and the course when you arrive. To send communications: operational messages (receipts, arrival welcomes, pace notifications, found-item alerts, safety and account notices) and, only with your separate marketing opt-in, marketing messages from Teely or from courses through our tools. To maintain safety and integrity: moderation, rating-integrity checks, fraud and abuse prevention, and enforcement of our Terms. To improve the Services: analytics, debugging, and research on de-identified or aggregated data. To comply with law.

We do not use your content to train third-party AI models. Bag-matching photos are converted to numerical representations used only to suggest matches you confirm.

3. How ratings and anonymity work

Ratings you receive are shown to members only as aggregates (a score, a count, and tag counts), never as individual entries. Ratings publish on a delayed, batched, and randomized schedule specifically so that authorship cannot be inferred from timing, and we do not disclose who rated you. Free-text comments are visible only to our moderation systems and staff, not to other users. Our moderation and support staff can access individual ratings when investigating reports, disputes, or badge questions.

4. When information is shared

With other users: your profile (display name, handle, avatar, Teely number, badges, and preference chips you choose to show), your aggregate rating (to members, per the visibility rules in the app), your presence in shared rounds, events, leagues, and threads, and, if you opt in to a white-label course directory, your name and badges to that course's members.

With participating courses: if you enable arrival detection or check in, staff at that course can see your arrival, name, visit count, membership status, and public reputation surface (aggregate rating and badges) for course operations. Courses you interact with also see your bookings, event registrations, league participation, and engagement measures based on your presence and participation. Courses cannot see your private preferences, your messages, who rated you, or individual ratings, and our tools prohibit courses from targeting marketing by rating or badge.

With service providers acting on our instructions: Supabase (hosting and database), Stripe (payments), Expo/EAS (app delivery), Apple and Google (push notification delivery), Radar (geofence processing), Resend (email), Sentry (crash reporting), PostHog (analytics), Temporal (workflow infrastructure), print and fulfillment vendors (name and shipping address for physical orders).

For legal and safety reasons: to comply with law or valid legal process, to enforce our Terms, or to protect the rights, safety, and property of users, the public, or Teely. In a business transfer: as part of a merger, acquisition, financing, or sale of assets, subject to this policy's commitments.

We do not sell or rent personal information, and we do not share it for cross-context behavioral advertising.

5. Retention

Account data is kept while your account is active. If you delete your account, we delete or de-identify personal data within 30 days, except records we must keep for legal, security, tax, or dispute purposes, and except ratings you submitted about others, which persist in de-identified aggregate. Arrival events are retained as timestamps of arrivals for 24 months and are deletable with your account. Bag-match query photos are deleted after the matching session. Audit and moderation logs are retained for 7 years.

6. Your choices and rights

Account deletion: delete your account in the app (Settings, Delete Account) or at teelygolf.com/account. Deletion is available in-app as required by Apple and via web link as required by Google Play.

Non-users: if a minimal profile refers to you and you do not want it, use "Remove me from Teely" on the profile or email [email protected]. Removals are honored within 72 hours absent abuse, and remove the profile and detach its ratings.

Location: arrival detection is off by default, can be disabled any time, and supports per-course muting. You can also revoke location permission in your device settings.

Notifications: operational and marketing notifications have separate toggles; marketing requires opt-in and every marketing channel offers opt-out. Push can also be disabled at the device level.

Access, correction, portability, deletion: you may request a copy of your data, correction, or deletion at [email protected]. We will verify your request and respond within the time required by applicable law, and we will not discriminate against you for exercising rights.

State privacy rights: residents of California and other states with comprehensive privacy laws have rights to know, access, correct, delete, and obtain a portable copy of personal information, and to opt out of sale, sharing, and certain profiling. As stated above, we do not sell or share personal information for cross-context behavioral advertising. Categories we collect are described in Section 1 and map to identifiers, commercial information, visual information (photos you upload), geolocation (arrival events, if enabled), internet activity, and inferences (badges and engagement measures). You may exercise rights via [email protected], and you may use an authorized agent as permitted by law. We do not use or disclose sensitive personal information for purposes requiring a right to limit under California law.

7. Children

The Services are for adults 18 and older. We do not knowingly collect personal information from children under 13, and we delete it if we learn we have. If you believe a child has provided us information, contact [email protected].

8. Security

We use industry-standard safeguards including encryption in transit, row-level access controls, least-privilege service credentials, and audit logging. No system is perfectly secure; protect your credentials and contact us at [email protected] about vulnerabilities or suspected incidents. If a breach affects you, we will notify you as required by law.

9. Changes to this policy

We will post updates here and, for material changes, notify you by email or in-app notice at least 14 days before they take effect. The effective date above always reflects the current version.

10. Contact

Teely LLC, 408 S Eagle Rd Ste 205, Eagle, ID 83616 (mailing). Registered office: 1309 Coffeen Ave, Suite 801, Sheridan, WY 82801. [email protected] for privacy matters, [email protected] for legal notices, [email protected] for content and safety reports.